Contact Us

We're glad you stopped by. Whether you have a question about how our site works, spotted something that needs correcting, or simply want to share feedback, we'd like to hear from you. This page explains the quickest ways to reach us and what to expect when you do.

When to Drop Us a Line

There are a few situations where getting in touch makes good sense:

• You've noticed outdated information or a broken link anywhere on the site.
• You have a general question about how we research and rank the casinos featured here.
• You'd like to flag a concern — for example, if something on the site doesn't feel right or seems unclear.
• You're a writer or researcher and want to discuss a potential contribution.

We don't offer personalised gambling advice, and we're not able to intervene in disputes between players and operators — but for anything editorial or site-related, we're the right people to ask.

How to Reach Us

Email is the most reliable way to get a response. Send your message to info@hortax.org.uk and include a clear subject line so we can route it to the right person quickly. We aim to reply within two working days, though during busy periods it may take a little longer.

If you'd like to understand more about the team behind the content before reaching out, you can read our about us page, which explains our editorial approach and who we are.

What to Include in Your Message

To help us respond as usefully as possible, please mention:

• The specific page or section your query relates to (a URL is ideal).
• A brief description of the issue or question.
• Your preferred name — first name is fine.

You don't need to include personal account details or payment information — we have no access to any of that, and sharing it wouldn't help us assist you.

A Note on Response Times

We're a small editorial team, so we read every message personally rather than routing through an automated system. That means replies are considered and genuine, even if they occasionally take a day or two longer than you might expect from a larger organisation.

Thanks for taking the time to get in touch — we'll do our best to be helpful.